FREQUENTLY ASKED QUESTIONS
Here’s everything you need to know before booking.
If you still have questions, feel free to reach out via our Contact page.
Hey Ruth connects you with real people for one-to-one conversations.
It’s intentional time to talk, share, laugh, reflect, and simply enjoy some company.
Think of it as a virtual coffee - a way to connect with someone, wherever you are.
No — Hey Ruth is not a dating platform. All conversations are platonic and centred around respectful connection.
It's a space for open, healthy conversations - where connection can grow in a world that needs it more than ever.
No. Hey Ruth is not therapy, counselling, or a mental health service.
It isn’t suitable for crisis situations and if you need urgent support, please contact a professional service in your area.
Browse profiles, read their story, and filter by what matters most to you. Choose someone who feels aligned with your season of life.
We recommend mixing it up and meeting a variety of people — every conversation brings something different.
Select a time that suits your week, confirm your session, and we'll send you an instant confirmation of your booking with a private link to your catch up.
At your scheduled time, simply click, join and start chatting.
Don't forget to grab yourself a hot cuppa first.
Conversations are private and never recorded. We simply ask everyone to respect boundaries and keep personal details secure.
Yes — if they’re available, you’re welcome to reconnect. We also encourage you to connect with different Friends to experience a variety of conversations and connections.
Life happens, we get it.
You can cancel within the stated cancellation window outlined in our Booking Changes & Refund Policy.
We try and keep it fair and simple for both customers and our Friends.
After your session, you’ll have the opportunity to leave a rating and share your thoughts.
Your feedback helps keep Hey Ruth a positive space for everyone.
For the protection and safety of everyone, we keep all communication on the platform.
No sharing personal contact details or moving conversations off-site.